Improving Organizational Learning with Concept Maps: A Business Case Study

In the past decades knowledge has increasingly been considered as an organization’s most important resource for achieving and maintaining a competitive advantage (Drucker, 1993; 1999; Leonard-Barton, 1995; Grant, 1996; Nonaka, Reinmoeller, and Senoo, 1998). A considerable number of studies have demonstrated that many of the world’s most successful and innovative organizations are those that are best at managing their knowledge. Numerous theorists have contributed to the evolution

Introduction ....................................................................................................253 Learning to Learn in Organizations: Approach to an Analytical

Framework ............................................................................................ 256 Concept Maps for Knowledge Transference ...............................................261