ABSTRACT

This chapter discusses the different aspects of survey design and implementation in Human-Computer Interaction (HCI) in a structured and comprehensive manner. It presents a discussion of the purpose and a brief history of surveys, the different types of surveys, application domains, design, and evaluation techniques with illustrative examples. The chapter deals with emerging and future trends in the HCI survey design and implementation areas. Survey use is popular in HCI research as it allows researchers to collect, in a relatively easy manner, information based on users’ satisfaction, opinions, ideas, and evaluations regarding a system. Usability evaluation has been a primary component of HCI since its inception in the 1960s. Surveys started being used as a computer science and, to a limited extent, an HCI research tool in early 1970s, borrowing techniques from anthropology and experimental and social psychology. HCI-related evaluation surveys have the main goal of evaluating usability, user satisfaction and user preference issues concerning user interfaces or environments.