ABSTRACT
Technical Requirements .................................................303 12.2.4.4 Kano Analysis.................................................................. 311
12.3 Design Phase Activities ............................................................................ 311 12.3.1 Design Phase .................................................................................. 312
12.3.1.1 Develop New Processes ................................................. 312 12.3.1.2 Perform Process Analysis .............................................. 313 12.3.1.3 Perform Waste Analysis ................................................. 322 12.3.1.4 Create Operational De’nitions and Conceptual
Model ................................................................................ 324 12.3.2 Design Phase Case Discussion .................................................... 325
12.4 Optimize Phase Activities ........................................................................ 327 12.4.1 Optimize Phase Exercises ............................................................ 327 12.4.2 Optimize Phase .............................................................................. 327
12.4.2.1 Implement Pilot Process ................................................. 327
An acute-care hospital recently embarked on building and designing a new Women’s Center to respond to the exponential growth of women’s healthcare needs in their market area by rede’ning, refocusing, recon’guring, and expanding its women’s health services line. They had an existing smaller center with fewer services that was part of their outpatient healthcare. It is recognized that a “one-stop shopping” model where women can receive a comprehensive range of services conveniently, comfortably, ef’- ciently, and with speed and ease is desirable.
