ABSTRACT
A comprehensive methodology is necessary to design a product (application), process, or service right the ’rst time. DFSS is a data-driven quality strategy for designing products and services. Design typically accounts for 70% of the cost of the product, and 80% of quality problems are unwittingly designed into the product (application), process, or service. Therefore,
CONTENTS
15.1 Applying Lean Methods and Tools to Streamline the Design and Development Life Cycle ............................................................................ 415
15.2 Adapting Enterprise Business Architecture Modeling to Product, Service, and Process Design ..................................................................... 418
References .............................................................................................................420
