ABSTRACT
Employees at nursing-care facilities co-operate with each other and provide nursing-care service according to care plans designed to meet residents’ physical condition and needs. Traditionally, improvement of service productivity has been based on experience and inspiration of managers and employees. Engineering methods to achieve improvement is a relatively new and necessary approach. In this study, we developed task classification for nursing-care service and a description of nursing-care service process using state transition model in order to visualize the nursing-care service process and to support the improvement of service productivity. We then visualized the nursing-care service process of 20 employees at three nursing-care facilities to evaluate the proposed methods.
