Incorporating Kano's model and Markov chain into Kansei Engineering in services

Further work has also to be done regarding the design of a flight schedule for different group sizes, as it is the most important trigger of player workload. That way the game can be adapted to different organizational needs. These have to be tested for the individual phases. Additionally, the whole simulation game, with all rounds and their introduction, simulation and debriefing phases, has to be tested and validated as well.