ABSTRACT
KTH Industriell Teknik och Management | Address SE-100 44 STOCKHOM (Sweden)
The main objective of MASCA is to deliver a structure to manage the acquisition and retention of skills and knowledge for managing change across the air transport system. The project includes different stakeholders in a common operational system (airlines, airports, maintenance companies, etc.) in the common effort to identify critical areas to change the shared operational system to deliver a better service, especially in the area of performance management in safety. To meet the objectives within the Project it was decided to follow an action research framework that concerns the implementation and evaluation of change, as well as the analysis and measurement of operational parameters needed to identify, plan and implement a successful organizational change initiative like the one related to performance and risk. The present paper reports about its initial phases and of the research hypothesis followed in guiding its development.
