ABSTRACT
Emergencies are always unexpected, causing changes in the emotional state of the individual, such as tension and stress. In this situation, a simple task such as making a phone call can prove difficult, considering that the user may not be familiar with the device. Also, interfaces are often not designed for emergency use. This paper reports on a pilot test of the usability of a touchscreen phone in an emergency context, which consisted of three phases: pre-test questionnaire, test and post-test questionnaire. Thus, it was possible to obtain information about the usability of the device and the user’s response in a simulated emergency situation.
