ABSTRACT
Introduction “During this decade, American corporations will face a variety of developments. ey will continue to experience the issues associated with globalization and new
technological development. In domestic markets, they will encounter the expanding number of people riding the crest of the “Age Wave” and a variety of lifestyles. ey will have to cope with baby boomers facing the issues of mid life changes with their interests turning towards family and quality of life. ey will have to devote more attention to social and environmental issues and cope with a labor shortage. ese trends will provide opportunities and require ongoing innovation in products and services. ey will also require changes in organizational systems. Leaders of excellent rms are exploring the implications of these trends. ey are developing innovations. ey are transforming their rms to a new organizational form.” (Holder, 2002, p. 1)
e third college edition of the Webster’s New World Dictionary denes change as: to put or take (a thing) in place of something else, to make an exchange, a substitution. Another denition of change is: the letting go of the old and making strides toward obtaining the new or the end result, the journey in between is the transition. (M.A. Petrosky, personal communication, October 3, 2002). Fred Nickols, of the Distance Consulting Company, sums change up as “a matter of moving from one state to another, specically from the problem state to the solved state.” Change is one variable that can humble the bravest and the brightest and completely terrorize others. is leads to the matter of Change Management.
