ABSTRACT

Well on their way to organization-wide high performance through continuous improvement (CI) practices, people at the General Dynamics Advanced Information Systems operation in Bloomington, MN (see the box, “About General Dynamics Advanced Information Sustems”) shared some of their “lessons learned” in an AME workshop. During the “Creating a Culture of Continuous Improvement” event, they described how their people-focused teamwork has led to performance gains such as work-inprocess reductions, cycle time reductions, and quality improvements.