ABSTRACT
During the course of 2011-2012 The Netherlands Branch Organization of Fire Services-”Brandweer Nederland” has initiated a new occupational safety and quality management program Cicero. This program is specifically designed to improve organizational design; behavior; standards and procedures of Dutch Fire Services. This paper presents a first overview of the relationship between the quantitative dynamic operational resilience and the Cicero program. It identifies overlapping and non-overlapping structures and suggests to what extend quantitative operational resilience can be used as a primary marker for assessing occupational safety and quality of a Dutch Fire Service. We found the scope of the Cicero program is much smaller than operational resilience: results show the Cicero program contributes 2.31% to the quantitative dynamic operational resilience of the organization. Suggestions are presented to enhance Cicero to a more resilience type of safety and quality management program.
