ABSTRACT
Training is one of the cornerstones of safe operations of nuclear power plants. This study contributes to existing knowledge on what type of teamwork competencies control-room operators need, based on insights into what criteria control-room operators use, when they assess the quality of teamwork. Twenty operators from three U.S. plants participated in the study. Data were collected using an individual questionnaire survey and group interviews. Nine teamwork dimensions, each associated with indicators on high and low quality teamwork, were identified: Attitudes—towards colleagues and the plant, Back-up behavior, Communication, Coordination, Decision making, Leadership, Learning and refreshing of competencies, Personality fits, and Situation awareness. Based on a comparison of the results with findings in three recent studies, it was suggested that in order to obtain a global understanding of the teamwork competencies control-room operators need, the requirements should be specified based on analyses across operational states.
