ABSTRACT
Maturity 4: Supply Chain Management extended to Value Chain Supply Chain Management is considered as a business process within the firm oriented to the creation of value for the customer from the service level agreement (SLA) to the proof of delivery (POD) to the customers. At that maturity level, the supply chain provides a competitive advantage to the company. The fulfilment of service is properly completed by the profit leverage of the invested assets, in order to get further benefits beyond the level 3. Supply chain management is clearly a field ideal for the implementation of new IT solutions. Figure 1.9 gives an overview of the three pillars which frames the overall supply-chain process.
