ABSTRACT
Telephones – including mobile phones – and email are the basic tools for collaboration, available virtually everywhere, as are more and more instant-messaging instruments. How to use these tools seems self-evident. However, in a global environment, behavioral rules regarding availability, “netiquette,” and confidentiality have to be defined or re-defined. Some simple examples:
• Project stakeholders may frequently travel across time zones and, as a result, sometimes may not answer emails quickly, so it is important to have an automated “out of office” message.
