ABSTRACT
Business environment today plays a significant role in creating sustainable wealth in the society. The purpose of this chapter is to identify and build a set of sustainable indicators that will help the restaurant sector for its sustainability, derived extensively from a blend of review of past studies conducted in this area worldwide and practitioner’s insights to develop a pathway of embedding green in restaurant operations. The extensive review of studies made the authors to comprehend the green management practices at restaurants The study aimed to develop a framework for progressive improvement on sustainable practices considering the variables viz., people management, employees, vendors, customers, raw materials, chemicals, facilities, utilities and energy. The model has made an attempt for value addition of sustainable management and practices at restaurants. The study deliberated to focus on a typical case of Hauz Khas village, Delhi, India; its adverse impact on environment in restaurant operations. The study was able to make an attempt to identify the deliverables of the sustainable approaches of 5 star deluxe hotels, mid scale 3-4 star hotels representing international and domestic chains, four stand alone restaurants were part of this study in Delhi-NCR, India. The findings from the study suggests a fabulous prospect for restaurant operators to pursue and implement sustainable policies and practices that leads to cost savings, branding and a constructive mark on the environment. However, this is only possible with a combined effort from all the key stakeholders viz., Restaurant owners, management and employees, Government and Customers.
