ABSTRACT
Projects exist to meet human needs!1 Through management decisions or the collective will of a group of human beings, a decision to fill this need is made and a project is born. These humans make up the heart of the project. Some individual or group of individuals will benefit from this need being filled; they are customers, the driving force behind the sponsor. Various people are impacted by the work of the project or have a stake in the outcome; they are project stakeholders. The initiation of these projects to fill these human needs results in unpredictable integrations of human skills, emotions, and knowledge. This dynamic integration drives continuous evolution of stakeholders’ expectations, their expectations of each other, and the project itself. The project leader, visible to the stakeholders, is at the center of all of these expectations and is called to provide a service to these stakeholders.
