ABSTRACT

Currently, cities are struggling to see which roles they can take up in this quickly changing landscape of mobile services. The aim of this chapter is to apply a general mobile services typology to the specific context of the city, creating a framework cities can use to consider their place in the value network. We will explore the different platform roles a city government can take up in supporting, facilitating, and/or providing mobile services to citizens and travelers by applying and adapting the general mobile service platform typology to this context, based on the thorough analysis of several international cases.