ABSTRACT
Contents 9.1 Introduction: Company Background .......................................................138 9.2 DPCA’s Quality Management: Policy, Strategy, and Processes .................139
9.2.1 “Total Organization” Quality Management .................................139 9.2.1.1 Design: Technology Center ............................................139 9.2.1.2 Production: Wuhan and Xiangyang Plants .....................139 9.2.1.3 Commercial: Department of Commerce ........................139 9.2.1.4 Support: Personnel, Public Relations, Organization
and Information, and Financial Planning .......................140 9.3 Quality Management Strategy .................................................................140
