ABSTRACT
A technological paradigm shift where customers are equipped with powerful mobile information and communication devices, such as tablets or smartphones, to access information easily is reshaping many industries, including health care. Consequently, they are ready to be empowered to actively participate in health-care businesses and decision-making processes. Some health-care services are being transformed from physical-based services where a complete physical presence is necessary to mobile-based services in which healthcare activities can be performed at anytime, anywhere. Mobile-based services greatly help in preventing diseases, promoting health, and offering services that can be accessed according to customers’ comfort times and places (Haux et al., 2002). As the penetration of mobile
CONTENTS
29.1Introduction ........................................................................................................................ 527 29.2 Literature Review............................................................................................................... 528
29.2.1 Empowerment ........................................................................................................ 529 29.2.2 Value Con€guration in Mobile Services .............................................................530 29.2.3Social Networks ..................................................................................................... 531
29.3Methodology ...................................................................................................................... 532 29.4 Implications ........................................................................................................................ 532
29.4.1 Rede€ning Business Process ................................................................................ 532 29.4.2Empowering Patients ............................................................................................ 535
29.4.2.1mPersonal ................................................................................................. 536 29.4.2.2mSocial ..................................................................................................... 536 29.4.2.3 mMedical .................................................................................................. 537
29.4.3Rede€nition of Data Ownership .......................................................................... 537 29.5 Case Studies ........................................................................................................................ 539
29.5.1Social Networks in Healthcare Setting ............................................................... 539 29.5.2Customer Service in Demand ..............................................................................540
29.6 Future Direction .................................................................................................................540 29.7 Conclusion ..........................................................................................................................542 Questions ......................................................................................................................................542 References .....................................................................................................................................542
technology is high and growing, the adoption of this technology in health-care information management is highly expected as it can help improve the quality of services provided.
