ABSTRACT

In global competitive world, intellectual human capital is considered a key to success for organizations. This is the reason why organizations spend extensive resources for the training and development of their human capital to make their competitive advantage more sustainable. Organizations have for years been witnessing an increase in the usage and adoption of technology in their everyday operations especially in training and development of their workforce. For about two decades now in developed and developing countries, information and communication technology have been changing and advancing. Due to this advancement training processes have also undergone a lot of changes (Hong, 2008). These changes have made organizations to seek ways that are considered most effective in the delivery of training to their workforce.