ABSTRACT
In recent years, since the product warranty can be a powerful incentive in selling a product and a satisfaction warranty provides an opportunity to woo the customers, it plays an increasingly important role in industrial transactions. So reducing the warranty servicing cost and improving the product performance has become a great issue for warranty service provider. One of the possible ways to achieve the above goals is by making optimal decision on the maintenance strategies in the warranty period. Maintenance is usually classified into corrective maintenance (CM) and preventive maintenance (PM). Maintenance is significant in the warranty context since it has a major impact on expected warranty servicing costs and the product performance. So in this paper, we focus our attention on the link between warranty and maintenance and review the limited articles dealing with this topic, which are mainly published between 2002 and 2013.
