ABSTRACT
There are three (3) fundamental aspects to be continually revised in any business consulting: Processes, People and Technology [1]. The company under study is dedicated to consulting and development of technological solutions using CRM software (Managing Customer Relations). The group has offices in Spain, Venezuela and Colombia and executes projects in sixteen (16) countries. Although the market has grown at a steady pace, current methodologies in the core business processes of study does not allow it to be possible to meet the demand. Additionally, current technology that supports much of the generation of knowledge in the business, is being used poorly. In this and due to the growing global economic crisis, the policy has been the need to overhaul the company to reduce costs. The board intends to undertake a process reengineering project called “efficiency 3.0”. This is carried out by an external consultant and its overall objective is to propose and implement improvements that reduce costs and increase business productivity. To achieve this, it is concluded that it is necessary to make proposals for improvement within three (3) fundamental aspects described above. This article aims to present design proposals for improvement in the supply chain to the company
and creating a system of indicators to measure the performance of their resources.
