ABSTRACT

Background ........................................................................................................... 52 Method ................................................................................................................... 53 Public Opinion: General Principles ................................................................... 54 Public Opinion: Levels of Complaints ............................................................... 57 Miscellaneous Surveys ......................................................................................... 57 Disposition of Complaints .................................................................................. 60 Reasons .................................................................................................................. 64 Views about Current Oversight Agencies ......................................................... 67 Discussion ............................................................................................................. 68 Conclusion ............................................................................................................ 70 References .............................................................................................................. 71

should be addressed, even for “minor” matters, as well as focusing on restorative justice options, especially in the areas of apology and mediation.