Monitoring the Right to Health: The Political, Social, and Ethical Impact of Patient Satisfaction

Introduction The concept of patient satisfaction has a long history of controversy and debate, and patient satisfaction remains an important topic of scientific investigation. However, little is known about its relations and importance regarding the monitoring of the right to health. From the 1950s, patient satisfaction became an important topic in health care settings (Abdellah and Levine, 1957), and

Contents Introduction .............................................................................................................................197 Components of Patient Satisfaction ..........................................................................................198 Patient Satisfaction: How to Measure It ....................................................................................199