ABSTRACT
To foster healthcare quality and satisfaction, the time health professionals and patients spend interacting with each other should be quality time-important, informative, productive, meaningful, and interpersonally connected. High-quality care is supported when providers, patients, and family members can interact in a mutually convenient and productive manner, with the right information available at the right time and in the right format to effectively and efficiently support the best possible health and care decisions and actions. Recent advances in health information technology and electronic health record adoption and use have helped address our historical overreliance on paper-based care processes and clinical information flows that contribute to the enormous waste and waiting in the current US healthcare delivery system, taking time, energy, and resources away from activities that can improve the value of health care.
