ABSTRACT
This chapter reviews the experiences of Trinity Health, a large multihospital community-based health system that initiated a systemwide information technology strategy to improve patient safety and clinical outcomes. Most healthcare information technology efficacy publications emerge from academic institutions that often develop their own pro-prietary information systems. Trinity Health is the fourth largest Catholic health system in the United States and employs 44,500 full-time equivalent employees with more than 8,000 active staff physicians. The effective creation and implementation of the intranet-based information system called Integrated Information Shared Services played an important role in gathering, processing, and delivery of information. The goal is to develop high-quality and world-class service and to optimize value for the entire health system while maintaining organizational integrity and regulatory compliance. The Adverse Drug Event project implementation assigned a project manager, a data manager, a systems technical analyst, a systems business analyst, and an administrative support staff.
