ABSTRACT
Knowledge management (KM) is a strategy that turns an organization’s intellectual assets, both recorded information and the talents of its
Definition ....................................................................................................... 207 User ................................................................................................................. 208 Often Used in the Following Phases of the Innovative Process .............. 208 Tool Activity by Phase .................................................................................. 208 How the Tool Is Used .................................................................................... 209
KM Life Cycle .............................................................................................212 Developing the KMS .................................................................................215 Content .......................................................................................................217 Availability ..................................................................................................218 Collaboration Management .....................................................................219 Generators ..................................................................................................219 Delivery Style ............................................................................................ 220 Tacit (Soft) Knowledge Flow ................................................................... 220 Explicit (Hard) Knowledge Flow ............................................................ 223
Examples ......................................................................................................... 227 Software .......................................................................................................... 230 References ....................................................................................................... 230
members, into greater productivity, new value, and increased competitiveness. It is the leveraging of collective wisdom to increase responsiveness and innovation.
