ABSTRACT
Knowledge management (KM), in many ways, is more of an art than a science (Liebowitz, 1999). Knowledge management is the process of creating value from an organization’s intangible assets. Simply put, KM refers to sharing and leveraging knowledge within an organization and outwards toward customers and stakeholders. According to Liebowitz (2004), however, many organizations do not have a systematic approach to sharing and leveraging knowledge internally and externally.
