ABSTRACT
The travel industry is no stranger to the disruption caused by the turbulence, which is the theme of this book. In fact, by its very nature, the industry may be more susceptible than most. Which other industry transports millions of people halfway around the globe and deposits them in third world countries with imperfect infrastructures, unfamiliar cultures, fragile economies, dubious political regimes, extreme weather conditions and promises them paradise — all supplied by independent foreign contractors employing untrained temporary staff on poverty line wages? The existence of the whole industry is a triumph of hope over experience and it is no surprise that occasionally that hope is misplaced.
