ABSTRACT
Humans are attracted to easy solutions to complex problems. In the business world we learn to solve problems quickly and move on fast. When we can’t get our work done quickly enough, we’ve discovered we can automate! In the office we’ve perfected this ability over the past 100 years to the point that we now automate almost everything in order to get more done faster – first letterwriting, then book-keeping, reporting, inventory, sales and order processing and, more recently, business workflow and document management. Thus, when confronted with productivity, efficiency and business control issues today, our first temptation is to buy an automated solution to our problem.
