ABSTRACT
We have stressed in this book that a BPM project need not involve a technology solution in order to be successful, and in fact in Chapter 3 we argued that it is important to improve business processes before automating them. The Develop phase (Figure 19.1) therefore includes the steps necessary to take the
Understand
Innovate
Implement
Process architecture
Organization strategy
Launch pad
People Develop
Sustain ablepe
rforma nce
Figure 19.1 Develop phase.
