ABSTRACT
Introduction The use of electronic commerce technologies to improve the efficiency of supply chains has been widely promoted in the retail and general merchandizing industry. This business-to-business EC makes use of standardized product numbering, bar coding and EDI as its essential core technologies (Johnston, 1998, 1999; Mak, 1998). Many large retail chains now make use of EC with their larger, technologically sophisticated suppliers to control a significant proportion of their replenishment transaction value. To that extent, EC can be thought to have reached significant adoption levels in the industry. Direct operational savings accrue from the elimination of data re-keying through the speed and accuracy of application-to-application transfer of machine-readable data and the
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are technologically unsophisticated.
