ABSTRACT
In order to cope with an increasingly turbulent business environment many organizations are rethinking their management and their business processes. They aim to simplify working procedures and improve their communications and co-ordination both internally and with their business partners. Information technology (IT) is used increasingly as an integral part of such business process redesign (BPR) efforts. Beyond simply supporting existing processes, it is applied to create new process design options. Despite many failures, there are numerous organizations especially those that have used IT to redesign customer-driven processes, which have benefited enormously. They have improved their product/service quality, respond faster to customer demands and to competition and, in some cases, have increased their innovation capabilities.
