ABSTRACT
Business continuity planning and IT contingency is taken very seriously by the major UK retail bank (The Bank) discussed in this chapter. The Bank has put in place a set of policies, standards and processes across its business units to ensure that they can survive a major disaster and that it complies with the financial services industry regulations. This chapter shows that business continuity planning needs to be driven by corporate strategic business requirements. Indeed, the final success of a disaster recovery policy is critically dependent upon good management across multiple stakeholder groups.
