Managing labour productivity
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Managing labour productivity book
Just what is ‘productivity’? Productivity is concerned with the efficient use of resources. It can be defined as outputs divided by inputs (Jones and Lockwood 1989). Going further, it is the total amount of output, goods and services, per unit input used. This can be broken down in several ways (Pickens 2006). Inputs are the resources used in producing a product or service. These can be such things as the labour, customers, capital and natural resources used in creating outputs (Johnson and Ball 2006). Outputs are the products or services that are produced (e.g. meals served, guests housed, rooms cleaned).