ABSTRACT
One of the earliest contributions to the research literature on hospitality systems was that made by Livingstone and Chang (1978). They collected a series of papers which reported on systems analysis and design applied to foodservice operations at that particular time. Despite being 30 years old, and with much of the specific content now out-of-date, the topics covered in this text remain highly relevant today. They include computer-assisted production planning (Bresnahan 1978), design of centralized production facilities (Livingston 1978), human engineering in foodservice system design (Symington 1978), management information systems for foodservice operations (Gibbons 1978), and the design and operation of a quality assurance program (Schwartz 1978).
