DOI link for Hospitality systems
Hospitality systems book
When applied to hospitality, ‘systems’ can have two meanings. First, ‘systems’ can be explained in terms of how one thinks about and conducts research in hospitality, i.e. through reference to so-called systems theory and analysis. Secondly, ‘systems’ can be considered as the actual operations themselves – their infrastructure, their layout and organization and their different types. Clearly both of these meanings can be linked – as is done by Ball (1992), when fast food technology and systems of operation are examined. But this linking need not necessarily be done. Systems theory and analysis can be applied to any industry, not just hospitality, and hospitality operations can be classified and analysed without any reference to systems thinking.