ABSTRACT
Managing a chain of spas is not very dissimilar to managing a chain of stores or restaurants. The key to optimum success in each case is having the right systems and human resources in place to facilitate remote management while still ensuring accountability in individual outlets. Regardless of whether each outlet is an exact replica of the next or if each one is unique, systems are the foundation and they belong in each aspect of the business. That means systems and reporting mechanisms are required in finance, operations, training, purchasing, sales and marketing, human resources and whatever other departments may exist.
