ABSTRACT
This chapter discusses the aspects of passenger requirements which are common to all terminals where passengers board aeroplanes, buses and coaches or railway trains or transfer between them. The owner and/or the operator of the terminal will be out to make the maximum return on his or her investment and this will probably involve collecting revenue from the transport operator and the commercial concessionaire rather than the passengers or the public. The airport terminal has been an established building type for only seventy years since London's airport was at Croydon, but many building forms have evolved. Each has been a response to the needs of the moment, but the speed of development of air travel has meant that buildings have rapidly become obsolete and needed either replacement or reconstruction. Planning for security should be a priority in the design of any transport facility; designing a terminal or other transport-related building without considering security could result in costly retrofits.
