ABSTRACT
Problem solving involves processing information. Conceptualising problem solving in this way Newell and Simon (1972) argued that this is a three stage process (see Figure 2.1): 1 Recognising the task environment. First, one perceives the events, interprets
these invents and recognises the nature of the task-e.g. notice disquiet in the office and see that the task is to identify how the disquiet can be resolved.
