ABSTRACT
This volume explores the relationship between what managers in social agencies do, or cause to happen, and the outcomes of services to clients. There are, of course, a number of variables that mediate the effects of management behavior and a number, outside the control of managers, that independently influence service outcomes. Still, it appears that managerial practices are consequential for how services are provided and with what effects. Our purpose in this issue is to identify what is known about how administrators facilitate and support service effectiveness and to formulate an agenda for the development of practice knowledge in this field.
