ABSTRACT
The central issue confronting the field of human service management is moving clients to center stage. Our theory, methods, education, research, and most of all our management practice, must become client centered. Rino Patti and the authors of this paper have argued that client outcomes are the central concern of social work management. The paper will focus on one indispensable dimension to increasing the client centeredness of our human services: the definition and measurement of service effectiveness. It will do so within the context of a performance model of human service management.
