The Development and Evaluation of a Case Management System in an Employee Assistance Program

This article suggests there is a lack of a conceptual framework for developing a system of intervention in an Employee Assistance Program (EAP). The author proposes that the development life- cycle concept is a framework for planning a case management system’ of intervention in an EAP. Stages of the life cycle are used to describe the activities in planning and evaluating the activities of a case management system.