ABSTRACT
At 9:48 a.m., dozens of first-and second-year students carrying overloaded backpacks begin to fill the cavernous lecture hall for Introduction to Psychology. Portable desks squeak into position as students prepare for listening, seeing, notetaking and learning. Physically and intellectually, these students exhibit great diversity. To the same course each will bring different learning needs, preferences, and backgrounds. Some students are well organized, with notebooks and laptop computers ready, while others scramble to find appropriate tools for class or to read the course text at the last moment. Most gather in pairs or groups to talk, and one can usually hear several languages. A few students arrive for class with assist dogs or in wheelchairs. Some of these students can take their own notes, but others will need to purchase lecture notes from the hired notetakers who sit at the front of the class.
