ABSTRACT
A broad concept of housing management encompasses the entire set of institutions that implement programs to help needy households meet their housing needs. In this chapter, we will use a narrower interpretation of this concept, limited to social housing agencies and their regulating institutions. This approach thus does not include targeted income support programs that mitigate low-income households' affordability problems. That topic is covered by Chapter 4 in this volume. Social housing management in this more narrow approach includes activities such as housing allocation, maintenance, renewal, rent setting, rent collection, arrears management, asset management, business administration, and so on (see Priemus, Dieleman, and Clapham 1999; Gruis and Nieboer 2004; Gibb and Trebeck 2009).
