The heart of the matter: integrating equality and diversity into the policy and practice of museums and galleries

At the same time, there have been examples of outstanding work at institutional, departmental or individual levels. Some organisations have genuinely tried to embed diversity and equality across their organisation; to engage staff at all levels; to draw on the expertise of stakeholders outside the institution in order to respond to changes within society (Janes 2009; Silverman 2010); and to adopt approaches which advance opportunity across a range of equalities or foster relations between groups of people (Bruce and Hollows 2007).