Over the past few decades museums have been undergoing significant changes in how they relate to their numerous publics. From monologue (producing narratives for) to dialogue (producing narratives with); from mono-vocal to poly-vocal, these changes in thinking and practice can be seen to coincide with (and to, in some ways, result from) increasing demands from museum publics to have a say in how ‘their’ museums function to serve them, as well as a critical reflection on museum practice from academics and museum practitioners alike.