ABSTRACT
Acquiring IT to support organizational needs is a crucial prerequisite to exploit its potential. Unfortunately, the acquisition of appropriate information systems is a necessary but not sufficient condition for utilizing IT effectively (Agarwal, 2000). Individual users can exhibit a variety of behaviors when confronted with a new information technology:
They may completely reject it and engage in sabotage or active resistance, they may only partially utilize its functionality, or they may wholeheartedly embrace the technology and the opportunities it offers. (Agarwal, 2000, p. 86)
