ABSTRACT
Enterprise resource planning (ERP) systems are integrated software packages that consist of a number of modules with a mutual database. All vendors offer their unique package of design, content, and technology. ERP systems are used in companies of all sizes, and promise benefits such as learning of best practices, better coordination, and adaptation due to real time data. Despite these promises, many companies implementing an ERP system express dissatisfaction with the system (Robey, Ross, & Boudreau, 2002). To advance our knowledge on how to take advantage of the possibilities of information technology (IT), it is important to understand why ERP systems do not perform as expected.
