ABSTRACT
Dr Tony Jaques is an internationally recognized authority on issue and crisis management who was living in Melbourne on Black Saturday. He has been widely published around the world and is a leading champion of the concept that prevention and crisis preparedness are critical elements of crisis management. He teaches in the Masters programme at RMIT University Melbourne, and is founding Director of the consultancy Issue Outcomes (https://www.issueoutcomes.com.au" xmlns:xlink="https://www.w3.org/1999/xlink">www.issueoutcomes.com.au) https://s3-euw1-ap-pe-df-pch-content-public-p.s3.eu-west-1.amazonaws.com/9780203190661/3d9e492f-ed5a-4ebf-a87a-9341b352a36e/content/fig14_B.jpg" xmlns:xlink="https://www.w3.org/1999/xlink"/>
